Shipping & Returns

Flat Rate Shipping

To keep shipping simple and affordable, we offer flat rate shipping on all domestic orders. No matter the size of your order, you’ll pay one low, flat rate at checkout—no surprises!

Order Processing Time

All orders are processed within 3-5 business days. During peak seasons or sales, processing times may be slightly extended, but we work hard to get your order out as quickly as possible.

Tracking Your Order

We know how important it is to track your order! Once your order ships, you’ll receive a tracking number via email to follow your package’s journey. We partner with trusted carriers to ensure accurate and reliable tracking.

International Shipping

Yes, we ship worldwide! 🌍 International shipping rates and delivery times vary by location. Please note that customs duties, taxes, or import fees may apply and are the customer’s responsibility. We recommend checking with your local customs office for details.

Lost or Damaged Shipments

If your package is lost or damaged during transit, please reach out to our customer support team immediately. We’ll work with the shipping carrier to resolve the issue and ensure you receive a fair resolution. Your satisfaction is our priority!

If you have any questions about our shipping policy, feel free to contact us—we’re happy to help! ❤️

Returns

We want you to love your purchase from Salt & Grace! If you are not completely satisfied, you may return eligible items within 30 days of purchase. To qualify for a return:

  • Items must be unused, unworn, and in original condition.
  • Items must be returned in their original packaging.
  • Final sale items are not eligible for return.

Please note that we do not offer custom items, so all purchases are sold as-is.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service to ensure safe delivery.
  • Once we receive and inspect your return, we will notify you of its status.

Refunds:

  • If approved, refunds will be processed to your original payment method within a few business days.

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, we recommend returning your item (if eligible) and placing a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue and may offer a replacement or refund, depending on the situation.

Final Sale Items

Certain items may be marked Final Sale and cannot be returned or exchanged. Please review product details carefully before purchasing.

For any questions or assistance, feel free to reach out to our customer service team. We’re happy to help!